What does the free trial cover?
Your trial will last for 7 days and a maximum of five inbound calls. During this trial you will still receive the full features of our paid service with the ability to send sms responses and alter your candidate greeting. On signup you will be emailed instructions on how to activate your service should you want to continue after the trail period.
How do I activate my subscription from free to the paid version?
Once you signup for a free trail you will be sent login details to your dashboard. From the dashboard you can activate or extend your subscription.
When a candidate calls, what message do they hear?
During the signup process you will be prompted to create a greeting for your candidates. You can do this by having our system call you or you can upload an mp3 file. This greeting can be altered at any time in the future as well. Once your account is active you also have the ability to request individual recordings of their name / email and optionally provide them preparation time before having to record an application.
Does everyone use the same generic number?
Yes. When your candidate first calls they will be prompted to enter your unique reference number provided in your job ad. Once this reference number is entered your greeting will play and a recording will start.
How do I get my reference number?
You are allocated a unique reference number after signing up for a free trial below.
The reference number expires in 14 days, will I be notified?
You will be notified 7 / 5/ 2 days prior to your reference number expiring. At any point you can extend the expiry date of a reference number by purchasing the additional time add-on.
The quota is 50 applications, can I increase this?
You will be notified when you are approaching your application limit. At any time you can increase your application limit by purchasing the additional applications add-ons.
Can I edit my recording after I have completed signing up?
You can edit your greeting, default sms content and application flow via your dashboard. After signing up you are provide with a username and password.
If I need help, who can I contact?
At any time you can email our support team at support@teleply.com. We will endeavour to get back to you as soon as possible.
How private are the recordings and where are they stored?
Our data is stored in Equinix (Sydney) and all files are encrypted and only stored for the duration of your service. Once your reference number expires all of the application recordings are also deleted. While your service is active you are the only person who has access to listen to recordings from your unique recording links contained in emails.